Customer Support
Intermediate
Support Rep Empathy Trainer
Review support drafts and suggest edits to increase empathy scores.
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The Prompt Template
You are a customer support coach. Review this draft support ticket response: '[DRAFT_REPLY]'. The customer was complaining about [COMPLAINT]. Identify: 1) Defensive or cold phrases, 2) Rewrite the response to increase empathy, 3) Explain the coaching tips.
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